A Community of Trust
Storemates takes the security of your belongings and property very seriously. We have built a community of trust where people collaborate for mutual benefit.
“Storemates slots beautifully into my philosophy of helping people and minimising waste.” Caroline
We have introduced a wide range of safety features to ensure you feel confident about using our service including:
Profile & Reviews - Get to know your Storage Seeker or Lister through their detailed profiles and reviews.
Secure Messages – Secure messages are sent through the site so you can ask questions or check any details before agreeing to your storage arrangement.
Secure Payments - Storage Seekers pay through our site using the GoCardless system. This means we will take care of all the money stuff, allowing you to pay from or receive funds directly into your bank account.
It's also worth remembering when storing with a fellow Storemate, they will have a vested interest in looking after your belongings due to the regular income they will receive from you.
“It’s been a really easy experience renting out our space through Storemates; the Storage Agreement makes things clear and simple.”
Kevin and Zoe
Storemates provides a Storage Agreement for both parties to use to protect you.
Our legal team have developed a comprehensive Storage Agreement for both parties to agree and sign in order to set out the terms and conditions of their storage arrangement. This covers everything from what you store, how much you pay, what access you get, and an estimate of the value of your items. You can also add an inventory and photos of your items to the Agreement to avoid any doubt.
A copy should be sent to Storemates so we have all details and can act as a neutral third party for amicable dispute resolution. This will ensure that both storer and space provider are clear about the arrangement, and also that they are covered by our Storemates Protection Guarntee. A copy of the Storage Agreement can be found here.
Storemates Protection Guarantee
Although we have never had a reported incident due to the trust measures and safeguards we put in place, we realise that having protection for your property and belongings may be important to you.
So for your complete peace of mind we provide you with cover for any losses incurred due to theft or damage up to £10,000.
The ‘Storemates Protection Guarantee’ acts as a safety net and uniquely covers both ‘Storage seekers’ and their belongings as well as ‘Storage Providers’ and their property. If you are faced with any losses or damages through no fault of your own but not able to receive compensation from a liable party or from any insurance or other scheme, you can make a claim to us.
For more information please see our terms and conditions. Some restrictions apply.
In order to qualify for the scheme you must have a Storage Agreement signed by both parties (and a copy sent to us) and be organising your payment transactions through our secure site. If you need to apply, please contact us within 7 days of any incident taking place and make sure that all crime is reported to the police within 48 hours.
We will quickly assess the situation and help you recover any losses incurred with the least amount of fuss!
So relax…you’re covered!
|“It brings in some extra money and I am happy to make use of otherwise wasted space in my house to benefit members of my community.” Caroline|
If you need to make a claim on the Storemates Protection Guarantee please click here