FAQ's - Storemates



What is Storemates?

We are the UK’s largest online service for peer to peer storage with the goal of making storing items affordable by simply matching people who need storage with those who have spare space in their home. It’s free to list and search for space, and you can even set your own rental price. We do provide a recommended price though to give you an indication of what you should ask for to be attractive to people looking for low cost storage.


I don’t know what kinds of space I can rent?

Whatever space you have in your house! Examples include lofts, basements, spare rooms, built-in cupboards, under-bed storage, out houses, stock rooms, sheds and garages.


Will it cost me?

It is free for listers and you will always receive the rent that you have asked for.  We add a small charge on top which the Storage Seeker pays. This works out as 15%. This is to cover our running costs, pay the Stripe transaction fee, and cover the storage arrangement under our Storemates Protection Guarantee.


How much will I save compared to Commercial Self Storage?

Depending on the space you require, you could be saving over 50% compared to what you would pay at one of the leading commercial self storage companies.


Is storing in peoples homes safe?

To date we have never had a single reported abuse of trust but we do understand that as a new concept you may need some reassurance.

There are vested interests for both parties as Storage Providers will be earning extra income by carefully protecting stored items, and seekers will be saving money by using Storemates. 

We also have a wide range of safeguards in place to protect you and your belongings including a review system, a storage agreement and our unique ‘Storemates Protection Guarantee’  that will reimburse you up to £10,000 in the very unlikely event that something should happen to your belongings or property.

Storing in peoples homes with Storemates is no different to the many new exciting sharing websites where people are making and saving money through renting out parking spaces, rooms in their homes, cars, clothes and general household items peer to peer, as well as buying and selling through Amazon and eBay!


What if there is any theft or damage to my belongings or property?

In the first instance, you should talk to the police. You should then talk to your insurance provider. Theft is also covered by our Storage Protection Guarantee. Please refer to our Storemate Protection Guarantee here.


What is the Storage Protection Guarantee?

For your complete peace of mind we provide you with up to £10,000 cover for any losses incurred due to theft or damage. Although we have never had a reported incident, we realise that having protection for your property and belongings is important to you. Find out more about the Storage Protection Guarantee here.

Terms and conditions apply, find out more here.


Why use Storemates over commercial self storage?

In a nutshell you will save or earn money and help the planet! In addition, the Storage Seeker's money goes back into the community ie. to the Storage Provider rather than being paid to a commercial corporation.

Also as we have thousands of storage options throughout the country, you are more likely to find a ‘Storemate’ local to you rather than having to drive out of town usually to an industrial park.



How do I change my email address/phone number/password?

Log onto your account, click “My Account”, then choose either “Edit" buttons next to your name/number/email address.


Help, I have forgotten my password!

Click "My Account" on the home page then select "Reset your Password”. You will need to enter your email address and then follow the instructions sent to you via email.


Uploading a photo or Video

Log into your account, click “My Storage” to display a list of your advertised spaces, then choose “Upload Photo" or copy and paste the link to a video.

Important: For video, first upload your video to YOUTUBE (https://support.google.com/youtube/answer/57924?hl=en-GB). Then copy and paste your video link to our website.


I want to edit my Personal Profile.

Log into your account, under "My Account" you can click “Edit” next to your name, contact details or your personal description.


How do I edit my Storage Space or delist my space?

Log into your account, under your Dashboard you will see a list of your spaces, and an option to edit or delete them.


I want my information kept private!

Storemates is a secure site. We will never pass your personal details on to third parties. We only use the data internally to improve our services. Please have a look at our Privacy Policy here.


How can I get in touch with Storemates?

We check our emails and social media several times a day so feel free to email us on Feedback@storemates.co.uk or through our social media platforms. You can also check our Contact Us page for the best way toget in touch. We look forward to hearing from you!

Renting your Storage Space

How do I list my space?

Once you have registered, you can click on "List my Space" to create a listing.

Click here for tips on creating an attractive ad that has the best opportunity of being rented out.


What is Premium featured listing?

Premium listing allows you to prominently highlight your space to Storage Seekers. Your listing will stand out boldly from all other listings and will rank top of all search lists.

The fee is £5.99 (a one off payment that lasts until the space is rented out) - £1 of which goes to support Centrepoint's Enf Youth Homelessness campagin.


I don’t know what to charge?

Our system automatically provides a recommended price based on the size of the space you are listing.  However, we recommend having a quick look around for spaces in your area to see what other users are charging

It’s important to remain competitive compared to commercial self storage so we recommend you charge 50% of the price they would charge for the same size space.


Do I have to pay tax on my earnings?

If you are earning additional income through renting out your space, then you will have to declare that income to the Inland Revenue on their tax return. Everybody’s situation is unique and Storemates advises storage owners to seek advice regarding their personal tax liability.


I’m not too sure I want to store boxes when I don’t know what’s in them.

The storage agreement you both sign when agreeing your storage arrangements requires an inventory of all the items being stored. If you require more reassurances you are within your rights to ask the Storage Seeker for an inspection of the items.

Having a signed inventory also ensures you are covered by our Storemates Protection Guarantee.


What If I suspect foul play or misuse of my storage space?

This should never happen as there is an inventory list as part of the agreement which both parties sign. You are within your right to request looking at the items being stored in your home. If you suspect anything criminal ie drugs or other illegal substances, you should contact the police immediately.


What security do I need to provide?

We would ask that you provide the same level of security to other people’s possessions as you would to your own. Any additional security measures you provide will always be looked at favourably by the Storage Seeker when searching for storage space.


Can I rent out my space to more than one person?

Yes you can! - For example if you have 150ft of space you can advertise for 15ft, 25ft and 75ft spaces and receive three incomes. More info can be found using our guide.


What If I can no longer accommodate someones stuff due to a change in circumstances?

If you are unable to continue providing your space, you will need to contact your storemate immediately, and explain your situation. We would recommend giving at least a months notice to make sure that the Storage Seeker has enough time to collect his/her belongings as well as finding a new storage location.


I have not received many enquires about my storage listing. What can I do?

The most common reason for this may be because you are charging too much. If local self storage companies are charging a similar fee to you then you may be missing out to them. Check that your prices are at least 50% cheaper than theirs to remain competitive. You can use a storage price comparison website to do this.

Also if you are listing a large space, consider listing this in multiple smaller sizes too to appeal to a wider reach of Storage Seekers, many of whom are looking for smaller spaces. Remember you can always rent out to multiple storage seekers.

Add a photo, relevant information about your space and complete your personal profile. Storage Seekers are browsing through a number of options and need as much as info as possible to make the right decision. A photo of the storage space and good description also helps immensely.  Importantly they will need to trust that you will take care of their belongings so knowing ‘the person behind the storage space’ is equally important in attracting Storage Seekers. So do take time to complete your personal profile and we recommend adding a picture of yourself.

You can find more Top Tips for the perfect listing here.

Finally, Please respond promptly to messages. Many Storage Seekers have an urgent need to store and require a response usually within 24 hours.


What if someone doesn’t collect their stuff?

After the contact ends, if your storemate has not collected their items, you will need to contact them as well as us to assess the situation. As part of our T&C’s we have the ability to allow you to discard/sell any items that have not been collect, but this can only happen with our written permission.


What if someone doesn't pay or defaults on a payment?

Although there have been no previous cases of this, we have made sure to keep you covered. Payments are always taken in weekly direct debits which should be easier to keep track of on your bank statements. If a Storage Seeker for some reason does default, we would expect him/her to inform you and make arrangements.


However, if you do have a problem, make sure to contact us as well as your storemate. We will then assess the situation and get back to you with further instructions. We do have the right to allow you to discard or sell the items but you will need written permission from us. This is covered in our T&C's.


Payments (with Stripe)

Who are Stripe?

Stripe are the leading online payment partner. They offer a simple way of individuals and small businesses to recieve credit or debit card payments directly into their bank safely and securely. You can read more on their websitehere - Stripe Connect


How do I set up my Stripe account?

Once you have completed the first step in creating your listing on our website, you will be re-directed to the Stripe account page, which needs to be filled in to complete and publish your listing. This is the only way you will be able to receive payments from any interest in your listing.



Your product - tell us about your business - just type in 'Storemates' 
Accounts details - Leave selected as Individual/Sole trader, use your home address as Business address, and use www.storemates.co.uk for the website (You do not have to complete the company information, unless you are a commercial business with storage space in which case follow those steps)

Step 2

Your Personal Details - add your name, date of birth and address (again)

Step 3

Credit Card Statement - use a reference you will recognise for your bank statements such as Storemates and your mobile number too for verification.

Step 4

Add your bank account details that you want your income to get paid into and finally add your email address that you use for your Storemates account and a password. 

Finally click Authorize access to this account to set up your secure Stripe account. (No one will have access to your details except you).


In addition, feel free to contact us via email at info@storemates.co.uk or by calling us on 0800 001 6720 and we’ll guide you through the process. Lines open Monday to Friday from 9:00am to 5:30pm.


I have an overseas bank account can I use Stripe?

You are required to have a British Bank account.


Do I have to sign up to Stripe each time I list a space?

No. You are only required to do it the first time. If you list multiple spaces, they will all be linked to the same Stripe account within your Storemates account.


What if I don’t want to use Stripe to manage my payments?

Unfortunately, this is the only way to receive payment and pay for storage spaces. Failure to do so will mean you do not get paid nor do you qualify for our Storage Protection Guarantee.


What if I want to change my bank details?

If you want to change your Stripe bank details you will need to log into your Stripe account via their website



For more frequently asked questions regarding Stripe, please take a look on their website - or check out their support pages


Looking for Storage Space

What can I store?

You can store most items as long as they are safe and legal. They must also be accepted by the Storage Provider.

You cannot store any of the following prohibited items, doing so will invalidate any potential Storemate Protection Guarantee claims:

  • Drugs including medical/pharmaceutical supplies and equipment

  • Combustible, flammable, hazardous or toxic materials

  • Perishable food and animal products

  • Miscellaneous prohibited items such as animals and plants

In addition Storemates would NOT recommend you store any of the following:

  •  Jewellery and high value items

  • Money

  • Irreplaceable legal documents

  • High value, antiques or collectables

  • Very fragile items

Calculate the space I require- How big are the storage sizes XS, S, M, L, XL

X Small - Under 8 sq ft (under stairs cupboard / under the bed - suitable for a few boxes or a couple of suitcases)

Small - 9 - 20 sq ft (a small wardrobe / part of a loft - suitable for up to 10 boxes/suitcases or small furniture)

Medium - 20 - 50 sq ft (large 2 door wardrobe / quarter size loft - suitable for up to 20 boxes)

Large - 50 - 100 sq ft (half a garage / loft - suitable for around 40 boxes or furniture)

X Large - 100 - 150 sq ft (average garage / loft - suitable for around 50 boxes or furniture)

X X Large - over 150 sq ft (double garage / large loft / basement / double room - unlimited space)


Will my home insurance cover my possessions once in storage?

Home insurance comes in many different forms and many provide you with cover if your items are in temporary storage. We would recommend you check with your insurance company to find out what your home owners policy covers.

For your complete peace of mind we also provide you protection cover for theft and damage up to £10,000 at no additional cost. If you cannot reclaim any losses via the liable party of through any insurance policy then you may be able to apply for compensation via the Storemates Protection Guarantee. Terms and conditions apply. See here for more info here.

See also: FAQ: Storing in Peoples Homes.


Do you provide an agreement I can use to confirm my storage arrangements?

Yes. It’s an opportunity for you and your storemate to agree how the storage arrangement will work between you. We also need you to have this in place to qualify for the Storemates Protection Guarantee. You can download it here.


Can I pay my storemate directly?

No, you must pay using the site. If you do not, you won’t be eligible for our Storemates Protection guarantee and will be in breach of our T&C’s.


I need an item back from storage. What do I do?

Simply agree a day and time to access your stuff with your matched storemate and go access your items. No hidden fees! (We suggest you try and give us much notice as possible though).


What if I have a problem that I cannot solve with the Storage Provider?

On the rare occasion that something cannot be resolved, please email us at help@storemates.co.uk and we will be able to advise on a solution.




I can't log into my Storemates account

Try resetting your password, if this doesn't work, send us an email to admin@storemates.co.uk


I can't leave a review.

You can only leave a review for someone you have had a storage contract with. If you cannot leave a review check to see if you have left one already, which you will be able to edit.


How do I know if anyone is looking at my listing?

You can see the number of views of your listing in the "My Storage" section of your dashboard.


Can I register without an e-mail address?

You must have an email address to register as you will be sent an email to activate your account, as well as notifications of any messages.


What if I only want to store my items for a week – will you still charge me?

There is no minimum storage period.  Our system will automatically calculate the appropriate price based on the length of storage period.


Can I use the service from abroad?

At the moment Storemates is only operating in the UK, however send an email to admin@storemates.co.uk with the country you are in and we'll add you to our list of expansions.  

If you are outside of the UK, but looking to store in the UK because you are moving here, you are able to use the site if you have a UK bank account.  However, we are hoping to allow access to Euro based bank accounts in the coming months


4 Great Reasons to use Storemates


Storemates offers you a simple, cost-effective, local storage solution near you for items you no longer have room for. Whether it's old treasures you want to keep, or items you dont use regularly, our storage service connects you with trusted, verified local people who have some secure space available to rent. We provide a legal contract, verification, safeguards, secure payments and our FREE £10,000 Storemates Protection Cover for your total peace of mind.

Storemates covers up to £10000 in Storage Protection Guarantee